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Shipping Handling

Shipping & Handling Charges

Continental US Standard Shipping Express Shipping Superfast Shipping Next Business Day
Delivery time* 5-7 business days 4 business days 2 business days 1 business day
Shipping Fee $8.95 $11.95 $16.95 $25.95

*Delivery times are valid for orders placed before 4pm EST.

Note: Saturday delivery is available on orders completed no later than Friday 4pm EST in Continental US. Not serviced in AK, HI, FPO, APO, and US Territories.

For deliveries to Alaska and Hawaii, APO, FPO, US territories Standard Shipping Express Shipping Superfast Shipping Next Business Day
Delivery time* 20 business days 10 business days 7 business days Not Serviced
Shipping Fee $8.95 $11.95 $16.95

*Delivery times are valid for orders placed before 4pm EST.

International Shipping Preferred Shipping Immediate Shipping
Delivery time* 8-14 business days 5-7 business days
Shipping Fee, Taxes & Duties Displayed on the Order Review & Payment Pages

Note: International shipping in rural and remote areas may take longer than above delivery times. Customs clearance procedures may cause delays beyond the original delivery date. In rare occasions, a shipment may experience a delay in delivery and may not reach you in the time expected. Please contact us at ellos@mail.ellos.us or at 1.800-405.3650.

One reason FedEx is the preferred carrier of Ellos® is the unparalleled online delivery tracking provided to our customers. FedEx does partner with USPS through its SmartPost program, and your package may ship FedEx, but be delivered via USPS. For returns, your package will be picked up by USPS and delivered by FedEx back to our facility.

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Track Delivery

Where's My Package?

One reason FedEx is the preferred carrier of Ellos® is the unparalleled online delivery tracking provided to our customers. FedEx does partner with USPS Priority Mail through its SmartPost program, and your package may ship FedEx, but be delivered via USPS Priority Mail. For returns, your package will be picked up by USPS Priority Mail and delivered by FedEx back to our facility.

To check delivery status, first click here to view your Order Status. Click the Order Number you want to track. Then click the "Track It" link to view up-to-the-minute delivery details.

NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. We're in the process of carefully inspecting every item in your order for quality, and packing it carefully. As soon as we release it to a shipper, a tracking link will be available to you. Occasionally, there may be a 24hr delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points. We ask that you please allow sufficient time for the shipper to provide updates regarding the progress of your order prior to contacting us.

As soon as we release it to a shipping carrier, you can track it from our distribution center right to your door.

Why Don't All My Orders Have a Tracking Link?
Whenever possible we'll provide tracking links so that you may track your order's progress on-line. Unfortunately, we are not able to provide tracking links or information for any package that is shipped using USPS Priority Mail as this information is not provided to us. When this is the case, please rest assured knowing that your package will arrive within the quoted timeframe on your order confirmation.

Note: Certain tracking links may expire after 90 days online.

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Using a P.O. Box as a Shipping Address

We encourage you to use a street address as your ship-to address. When you use a street address, it's much more likely that your order will be shipped by a carrier who provides timely and accurate online tracking information. We'd also be happy to send your order to a P.O. Box via USPS Priority Mail. But, if we do, tracking information may not be available. For Express shipments to a P.O. box, USPS Priority Mail will be used. To learn more about USPS Priority Mail, please visit USPS.com.

*For International Orders, shipping address and billing address must match.

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Track Return

If you returned an item with our convenient Customer Return Label. Utilizing the tracking number associated with your label, please login to fedex.com to see if the package has been received by us. After we receive your package, check your order status to see if we have processed your return. Once we have, the status of your item will change to Returned. Return processing typically takes up to two weeks from the time you mail the return. Please allow sufficient time for returned item(s) to be received and processed.

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Contact us

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Email

Phone

Call us toll free
1-800-405-3650

Write

Ellos®
c/o FULLBEAUTY Brands
500 S Mesa Hills Dr
El Paso, TX 79912

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