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Contact Us

If you didn't find the answer(s) you were looking for in our help section, please fill out the following form and we'll get back to you quickly. to help us to respond to you faster, please be as accurate as possible when you select your question from the category and subcategory dropdowns below.

For security reasons customers must not transmit credit card, debit card or other financial account information, security codes or CVVs or sensitive personal data through chat and normal email and web channels.

  • 1. Did you forget to add something to your order? Our ordering system works to get your order to you as quickly as possible. We are unable to process changes to an order once it has been submitted. If you'd like to add to an existing order we encourage you place a new order.
  • 2. Did you forget to add your promotional discount code? Discounted totals are calculated when an order is submitted for processing. (Free gifts are also processed during this time.) We encourage you to use your promotional code on any future order prior to the expiration date. *Promotional codes should be entered in the "promotion code" box located in the shopping bag.*
  • 3. Would you like to receive our catalog? Click here to subscribe to our catalog.
  • 4. Would you like to unsubscribe from our catalog mailing list? Click here to remove your name from our mailing list.
  • 5. Do you need to return an item? Return address and instructions for our products may vary. Please log into our return center to view return address and instructions specific to the item(s) you'd like to return. (Our system will automatically send you an email confirmation indicating receipt and processing of your returned item and credit. Please note, a "delivered" FedEx SmartPost Networked with USPS scan does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.)

This is a very secure form, so you can feel completely comfortable entering any personal information. Ellos.us respects your privacy. Please read our privacy policy

We'll be able to help you with your questions better if you will login.

To place an order by phone, or to speak with a Ellos® customer service representative, call toll free 5am-11pm MT (800) 405-3650.

For questions regarding international shipping, please call (915) 225-4975

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Exchanges-
If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged for FREE within 30 days of purchase (excludes items shipped directly from 3rd party brands and items purchased through Amazon or using PayPal). We are happy to process an exchange for a new size, color, or different item (at no additional shipping charge).

Returns-
If you would prefer to return the item(s), all unworn, unwashed or defective merchandise can be returned within 90 days of purchase for a refund of the purchase price (excluding shipping & prepaid return label charges). Gift cards will be issued for returns made after 90 days, equal to the purchase price (less shipping & handling charges). All international orders are final after 90 days.**

Click here to visit our return center
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