Got a question? We're here to answer them at 6am-9pm MT. Simply scroll down and click. It's that easy.


Billing & Payment

Need information about billing? Want to make a payment? This is the place.


Returns & Exchanges

Wrong size? Color wasn't quite right? No problem. We make returns very, very easy.


Shipping & Handling

Ship to multiple addresses. Track your delivery or return. And get information about delivery times.


International Shipping

Ellos® gladly ships to 105 countries around the world.


Order Status

Get up-to-the-minute information about your order(s). Track deliveries and returns.


Site Difficulties

Having a bit of trouble checking out? Didn't receive an email confirmation for your order? Help is on the way.


Ordering Information

Get sizing info. Learn about our Gift Services. And get the low-down on Privacy and Security.


Catalog Requests & Email Offers

Here's how to sign up for our emails and/or catalogs. Or, sadly for us, how to unsubscribe from our email or catalog list.


Registration & Email

Discover the many benefits and advantages of registering with us. Want to view or modify your account information? Forget your password? Look no further.


Gift Cards and Certificates

Buying a gift card or need to know how to redeem one?


Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged or returned within 60 days of ship date. We are happy to process an exchange at no additional shipping expense for a new size, color, or different item.

If you prefer to return, you will receive a refund of the purchase price (less shipping and prepaid return label charges). A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the original ship date. Exchanges exclude items shipped directly from 3rd party brands, items purchased through Amazon or using PayPal).

Click here to visit our return center

Contact us

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Call us toll free


500 S Mesa Hills Dr
El Paso, TX 79912

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